Frequently Asked
Questions

KYC stands for Know Your Customer — it's a mandatory identity verification process required by PAGCOR and Philippine anti-money laundering regulations. To complete KYC at 554 pub, you'll need to submit a clear photo of a valid government-issued ID (such as a Philippine passport, UMID, driver's license, or SSS ID) and a selfie holding that ID. KYC is required before you can make your first withdrawal. Most verifications are completed within 24 hours on business days.

No. Each player is permitted to hold only one active 554 pub account. Creating multiple accounts — whether under the same name or different names — is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the "Forgot Password" feature or contact our support team for assistance.

Go to the 554 pub Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. Still having trouble? Contact our 24/7 support team via live chat.

554 pub supports the following payment methods for Filipino players:

• GCash — instant deposits, most popular among Filipino players
• Maya (PayMaya) — fast and reliable e-wallet option
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

Please note: 554 pub does not accept credit card deposits for gambling transactions, in compliance with current Philippine regulations. Cryptocurrency deposits are also not accepted.

GCash deposits at 554 pub are processed instantly — your balance is updated in real time as soon as the transaction is confirmed by GCash. If your deposit hasn't reflected after 5 minutes, please take a screenshot of your GCash transaction receipt and contact our support team via live chat. We'll resolve it promptly.

The minimum deposit at 554 pub is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to processing requirements. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification in compliance with AMLA regulations.

To withdraw your winnings, log in to your 554 pub account, go to the Cashier section, and select "Withdraw." Choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Withdrawals are processed to the same payment method you used for your most recent deposit, as a security measure. Make sure your KYC verification is complete before requesting a withdrawal.

Withdrawal processing times at 554 pub depend on your chosen method:

• GCash — typically within 15 minutes to 1 hour
• Maya — typically within 15 minutes to 1 hour
• Bank Transfer — 1 to 3 business days depending on your bank

Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. First-time withdrawals may require additional verification and can take up to 24 hours. If your withdrawal hasn't arrived within the expected timeframe, contact our support team with your transaction reference number.

The minimum withdrawal amount at 554 pub is ₱200 for GCash and Maya, and ₱500 for bank transfers. Standard accounts have a daily withdrawal limit of ₱50,000. If you need to withdraw a larger amount, please contact our support team — higher limits may be available for verified VIP accounts. There are no withdrawal fees charged by 554 pub, though your bank or e-wallet provider may apply their own transaction fees.

554 pub offers a welcome bonus for new players upon their first qualifying deposit. The bonus amount and terms are displayed on the promotions page at the time of registration. To claim the welcome bonus, make sure to opt in during the registration process or when making your first deposit. Welcome bonuses are subject to wagering requirements — please read the full bonus terms before claiming to understand the conditions that apply.

A wagering requirement (also called a playthrough requirement) means you need to wager your bonus amount a certain number of times before you can withdraw the bonus funds or any winnings derived from them. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Always check the specific bonus terms for full details.

Yes, you can forfeit an active bonus at any time through your account settings under "Active Bonuses." Keep in mind that forfeiting a bonus will also remove any bonus-derived winnings that have not yet met the wagering requirements. Your real-money balance will not be affected. If you're unsure whether to keep or cancel a bonus, our support team can walk you through the implications before you decide.

554 pub offers a wide variety of games to suit every type of player:

• Slots — hundreds of titles including fan favorites like Jungle King and Fortune Mouse
• Bingo — classic and modern bingo variants with real-time draws
• Live Casino — live dealer baccarat, roulette, blackjack, and more
• Table Games — digital versions of poker, blackjack, and sic bo
• Sports Betting — PBA, NBA, UFC, boxing, and international football

New games are added regularly — check the 554 pub Casino page for the latest additions.

Yes. All games on the 554 pub platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our game providers are internationally recognized studios whose RNG systems are independently audited. Each game also displays its Return to Player (RTP) percentage so you always know the theoretical payout rate before you play.

Absolutely. The 554 pub platform is fully optimized for mobile browsers on both Android and iOS devices. You can access all games, manage your account, make deposits, and request withdrawals directly from your smartphone or tablet — no app download required. Simply open your mobile browser, go to 554pub.org, and log in. The experience is smooth and responsive whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines.

554 pub provides a full suite of responsible gaming tools available to all players at no cost:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits — cap the total amount you can lose in a given period
• Session Time Limits — automatically log out after a set duration
• Reality Check Reminders — periodic pop-ups showing your session summary
• Cooling-Off Period — temporarily suspend your account for 24 hours to 30 days
• Self-Exclusion — close your account for a minimum of 6 months or permanently

Access all these tools via Account Settings → Responsible Gaming. For more details, visit our Responsible Gaming page.

To self-exclude, log in to your 554 pub account, go to Account Settings, select "Responsible Gaming," and choose "Self-Exclusion." You can select a period of 6 months, 1 year, 5 years, or permanent exclusion. Self-exclusion takes effect within 24 hours. During this period, you will not be able to log in, deposit, or place bets. Any remaining real-money balance will be returned to you. 554 pub will also remove you from all marketing communications immediately. Self-exclusion cannot be reversed during the chosen period — this is intentional, to protect you.

554 pub operates in compliance with PAGCOR's regulatory framework for online gaming in the Philippines. We implement mandatory responsible gaming measures, age verification (21+), KYC procedures, and anti-money laundering controls as required by Philippine law. Player funds are held in segregated accounts separate from operational funds, ensuring your balance is protected. All data is encrypted using industry-standard SSL technology.